JD.com is China’s leading one-stop e-commerce platform, providing over 580 million active customers with direct access to an unrivalled range of authentic, high-quality products, and helping leading local and international brands tap into China’s fast-growing e-commerce market.
JD.com is setting the global standard for online shopping experience, offering a vast selection of products, across every major category (electronics, apparel and home furnishings, FMCG, fresh food, home appliances and others), and delivering them at amazingly fast speeds to provide a truly “one stop” shopping experience for Chinese consumers.
Using JD’s unrivalled nationwide logistics network, and sophisticated data-driven delivery technologies, customers enjoy same- and next-day delivery standard, which is a level of service that no other company in the world can match.
JD Worldwide, our cross-border platform also enables brands from around the world to sell directly to Chinese consumers, even those that do not have a physical presence in China, meaning that JD.com customers can get high-quality products from around the globe delivered to their doorsteps at the push of a button.
JD Logistics, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries.
JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. As of September 30, 2023, JD Logistics operated over 1,600 warehouses. Including warehouse space managed through the Open Warehouse Platform, JD Logistics’s warehouse network had an aggregate gross floor area of over 32 million square meters.
JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We opened our logistics platform to partners, so that they can leverage JD.com’s unparalleled nationwide logistics network to provide an industry-leading level of delivery service. JD.com is able to achieve rates of approximately 90% of orders delivered the same or next day, a rate of fulfillment that no other e-commerce company of JD.com’s scale can match globally.
JD.com is focused on developing the smartest, most efficient logistics systems possible, leveraging our big data resources, information systems, and experience in the China market. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots.
Innovation is at the heart of everything we do at JD.com
In every aspect of our business, JD is at the leading edge of industry innovation, developing an incredibly efficient retail supply chain, and innovative new technologies and services that enhance the experience for our consumers, and brand and merchant partners.
We set the global standard for e-commerce logistics, with same- and next-day delivery available for almost any product to almost anywhere in China. We are at the forefront of robotics and automation, being the first company in the world to make commercial deliveries by drone, and have developed unmanned delivery vehicles, warehouses and stores. And with our platform generating an astounding 31 petabytes of data every day, we are building powerful AI and machine learning tools that provide unrivalled insight into consumer behavior in China.
Our global R&D efforts are headquartered at our Silicon Valley R&D Center in Santa Clara, CA. The Silicon Valley R&D Center brings together leading talent in sectors such as machine learning, cloud computing, big data and AI, to develop cutting-edge innovations that enhance the retail experience for customers and brand partners.
Our research and development programs focus on a number of key areas that have a meaningful impact on our business, our consumers, and our partners.
JD Logistics sets the global standard in the e-commerce industry for speed and quality of service. The vast majority of orders placed on JD can be delivered right to the customer’s doorstep on the same day, or the day after, the order is placed – a level of service that no other company globally comes close to matching.
Underpinning this is our highly advanced logistics network – and we are constantly researching new innovations to enhance the experience for consumers. Smart logistics research at JD.com is led by JD-X, our logistics and automation lab. JD-X focuses on innovating the next generation of smart logistics technologies, with a particular focus on automated fulfillment capabilities including drones, autonomous delivery vehicles and automated warehouse technologies.
To manage the flow of millions of SKUs through China’s largest nationwide fulfillment network, JD has built a modularized smart supply chain management solution which supports the design, planning, execution, control and monitoring of supply chain activities, backed by cutting-edge big data, blockchain, IoT, natural language processing, image & vision recognition, machine learning and deep learning technologies.
Smart supply chain research at JD.com is led by the JD Y division. JD Y focuses on creating smart supply chain solutions, and leveraging the power of AI to enhance retail efficiency.
At JD we harness the power of AI in almost every aspect of our business – from designing algorithms that learn how consumers behave and predict trends in demand, to developing sophisticated speech recognition and voice fingerprinting technology that allows consumers to shop online using voice commands alone.
Key areas of research focus include natural language processing, computer vision, and machine learning, as well as constantly enhancing the algorithms that power many of the most important parts of JD’s business, such as search and personalization.
At JD, we use AR/VR technology to give customers the interactive experience they get in-store, while offering all of the convenience and ease of online shopping.
Testing is a frequent pain point for many online consumers given that it’s difficult to judge just by looking at photos of products whether or not they will actually work when customers try them. With JD’s AR technology customers can try products like apparel and cosmetics whenever and wherever they want.
Providing a safe and reliable e-commerce experience to everyone on our platform – customers, vendors, and our business partners - is a top priority at JD.com. The JD Security team, comprised of some of the world’s leading experts in online security, develops next-generation protection methodologies and solutions for the entire JD ecosystem. The team specializes in areas such as security of accounts and data, AI, big data and IoT protection, mobile and enterprise security, and threat intelligence.